Delivery and Shipping Policy

Delivery and Shipping Policy For products that are in stock, we ship within 1-3 business days from the time you place your order. We ship via several of the major mail carriers, including DTDC, First Flight and the Indian Postal Service. Customers will be unable to opt for the carrier of their choosing. There is no shipping charge for orders above Rs. 500. If your order value is less than Rs. 500 a shipping charge of Rs. 100 will apply. Prices listed on the website are inclusive of these charges and the break up of the charges is provided in the invoice.


Taking Delivery of your Order

Inspect your order do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately.


Exceptions to Our Shipping and Delivery Policy

Products that are normally stocked but that are temporarily out of stock.

Products that are not normally stocked and must therefore be special ordered.

Items that transit thru states requiring special entry permits or Octroi such as in West Bengal, Maharashtra, Kerala etc.

Under such circumstances, you will be emailed regarding the specifics of your situation.

Delivery pin code is not supported by major couriers. In this case we ship by Speed Post which takes a 4-5 days longer.


Delays in Shipping

On occasion, we may experience an unforseen delay in the shipment of your order. In such a case, you will be notified via email by Phoset Foods Pvt Ltd . When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.


Shipping Timeframes

Standard Shipping: Our standard method of shipping is Air Courier. You may expect to receive your order within 3-5 business days from the date of shipment.


If Your Order Does Not Arrive On Time

If your order does not arrive within the specified delivery timeframe please let us know. Tracking information is provided via email for most orders. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.


Damaged

Check the packing and DO NOT take delivery of a product that has been damaged. If for any reason you are unable to reject accepting the product from the courier, inform Customer service within 24 hours and we will ship out a replacement.